Our Refund Policy
At Rootedp13, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward returns and refund policy.
To be eligible for a refund, please ensure that:
You initiate the return process within [1] day from the date of purchase.
The item is unused, in its original condition, and in the original packaging.
Proof of purchase is provided.
To initiate a return, please contact our customer support at support@rootedp13.com. Include your order number and details about the item you wish to return. Our team will guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [5] business days.
Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
If you receive a damaged or defective item, please contact us immediately at support@rootedp13.com with photos of the product and packaging. We will arrange for a replacement or issue a refund.
Orders can be canceled within [1] hour of purchase. After this period, the order may have been processed, and cancellation may not be possible.
This Refund Policy may be updated periodically. The latest version will be accessible on our website.
To be eligible for a refund, please ensure that:
You initiate the return process within [1] day from the date of purchase.
The item is unused, in its original condition, and in the original packaging.
Proof of purchase is provided.
To initiate a return, please contact our customer support at support@rootedp13.com. Include your order number and details about the item you wish to return. Our team will guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [5] business days.
Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
If you receive a damaged or defective item, please contact us immediately at support@rootedp13.com with photos of the product and packaging. We will arrange for a replacement or issue a refund.
Orders can be canceled within [1] hour of purchase. After this period, the order may have been processed, and cancellation may not be possible.
This Refund Policy may be updated periodically. The latest version will be accessible on our website.